Frequently Asked Questions (FAQ)
FREQUENTLY ASKED QUESTIONS (FAQ)
1. Does your website use security measures to protect my information?
Yes, our website uses industry-standard security measures to protect your personal and financial information.
2. What types of toys do you offer?
We offer a wide variety of toys for girls and boys of all ages, including dolls, action figures, building sets, outdoor toys, educational toys, and more.
3. Are your toys safe for children?
Yes, all of the toys we sell at London Toys meet or exceed safety standards set by the appropriate governing bodies.
4. How can I find the perfect toy for my child on your website?
Our website features a convenient filtering system that allows you to search for toys by age range and category. Additionally, you can use the search bar located at the top of the website to search for a specific toy by keyword or product brand.
5. Can I read customer reviews of your products?
Yes, we have a customer review section for most of our products, which you can find on the product page.
6. What payment methods do you accept?
We accept all major credit cards, debit cards and Cash on Delivery (COD)
7. How can I track my order?
You can track your order by logging into your account on London Toys and viewing your order history.
8. Do you offer same-day delivery?
Yes, we offer same-day delivery for orders placed before 5 PM. For outdoor toys, it typically takes 2 business days for an order to arrive.
9. Is there a delivery fee?
Yes we offer free delivery for orders exceeding 200 QR. This applicable only for orders with in the Doha City Limits
10. Do you have sales or promotions?
Yes, we offer regular sales and promotions. You can check them out on our offers page.
11. Do you offer gift wrapping and messaging services?
Yes, we offer gift wrapping and gift messaging as an option during the checkout process.
12. Can I request a specific toy that is not listed on your website?
Yes, you can contact London Toys customer service and request a specific toy. We will do our best to source it for you.
13. What is your return policy?
We accept returns within 72 hours of receipt of your order. Please visit our return policy page for more information.
14. What is your warranty policy?
London Toys offers a 7-day warranty on all of our toys. If your toy is found to be defective, we will replace it at no additional cost to you. Visit our damages and warranty policy page for more information.
15. Do you have a physical store?
Yes we do have physical stores. you can visit our branches at Gulf Mall and Royal Plaza
16. How can I contact customer service?
You can contact our customer service team through our website’s contact form or by emailing us at info@londontoys.com.
