Returns & Refunds

We strive to ensure you are satisfied with your purchase from LondonToysUK.com. All products purchased can be returned within 72 hours of delivery under the following conditions:

1. Return Eligibility

  • Incorrect Product: If the delivered product does not match the item listed on LondonToysUK.com.
  • Damaged/Defective Product: If the product is defective or damaged upon delivery.
  • Unsatisfactory Condition: If the product is not in its original condition, missing accessories, or was not delivered in new or good condition.

2. Non-Returnable Conditions

  • Products that have been used or damaged, have damaged or opened original packaging, or have been assembled/installed at the customer’s location are not eligible for return.
  • Refunds or returns are not accepted if these conditions are met.

3. Return Processing Time

  • Refund processing may take between 7 to 14 days from the delivery date of the returned product.

4. Return Shipping Fees

  • A collection fee of QAR 20 applies for every return pickup from the customer’s location.
  • The customer is responsible for all shipping fees to and from LondonToysUK.com’s warehouses during the return period.

5. Refunds for Online Payments

  • Order Cancellation by LondonToysUK.com: If an order is canceled by LondonToysUK.com, a full refund will be issued to the original payment method (credit or debit card). Note that refunds can take up to 30 days depending on the bank’s processing time, and LondonToysUK.com is not liable for any associated bank fees.
  • Customer Cancellation Before Delivery: If you cancel your order before delivery and paid online, the refunded amount will be issued as a gift voucher for LondonToysUK.com, valid for 90 days from issuance.
  • Returns After Delivery: For online payments, a QAR 20 pickup charge will apply, and the remaining balance will be issued as a gift voucher redeemable on LondonToysUK.com, valid for 90 days.

6. Refunds for Cash on Delivery Payments

  • For cash-on-delivery orders, the refunded amount after deducting the pickup fee will be issued as a gift voucher redeemable on LondonToysUK.com. The voucher is valid for 90 days from issuance.

7. Shipping Fees and Loyalty Points

  • Original shipping fees are non-refundable. Loyalty points earned from a refunded order will also be forfeited.

For further assistance with returns or refunds, please contact us at customercare@londontoysuk.com. We are here to help ensure a smooth and satisfactory experience with London Toys.